There are 4 key issues which drive skills demand in the passenger transport sector, including:

• increasing numbers of passengers – There has been an increase in demand for journeys on passenger transport which leads to an increased demand for qualified drivers and relevant staff.  Bus and rail travel are becoming more popular, but the largest growth in passenger numbers has been in aviation (an increase of 19%).  A key element for all industries is in the sector to have staff with excellent customer service skills.
• legislation and regulation of the sector – This often results in the need to ensure increased safety and meet certain standards of service.  Congestion charging and similar systems have resulted in an increase in the number of passengers.
• technological change – This affects staff both on and off the vehicle and includes changes such as: reliance on computers within the engine and for diagnostic purposes; use of satellite navigation systems; computerised registration systems; and self-check in systems for aviation passengers.  These changes result in the need for staff to continually update their skills.
• competition with other operators – In a highly regulated and competitive sector, companies have to compete for routes, franchises, contracts and airport slots.  In order to compete companies have to provide well trained staff, an excellent service and customer service skills to a high standard.

Source: GoSkills Skills Needs Assessment (stage 1) 2006a