Research on the plumbing and heating sector focuses upon:

• relationships between owner and contractors
• business service segmentation
• quality within the sector

For further research see Construction - research.

Sources

Hanna, Russell and Vandenberg (1999)

Hanna, A.S., Russell, J.S. and Vandenberg, P.J. (1999) ‘The Impact of Change Orders on Mechanical Construction Labour Efficiency’, Construction Management and Economics 17(6): 721-730.

Holm and Bröchner (2000)

Holm, M.G. and Bröchner, J. (2000) ‘Office Conversions: The Effects of Craftsman-user Interaction’, Facilities 18(13-14): 535-545.

Hoxley (2000)

Hoxley, M. (2000) ‘Measuring UK Construction Professional Service Quality: The What, How, When and Who’, International Journal of Quality and Reliability Management 17(4-5): 511-526.

Merrilees, Bentley and Cameron (1999)

Merrilees, B., Bentley, R. and Cameron, R. (1999) ‘Business Service Market Segmentation: the Case of Electrical and Mechanical Building Maintenance Services’, Journal of Business and Industrial Marketing 14(2): 151-163.

Siu, Bridge and Skitmore (2001)

Siu, G.K.W., Bridge, A. and Skitmore, M. (2001) ‘Assessing the Service Quality of Building Maintenance Providers: Mechanical and Engineering Services’, Construction Management and Economics 19(7): 719-726.

Swoboda and Cieslik (1997)

Swoboda, L.B. and Cieslik, T. (1997) ‘Selecting the Construction Industry as a Career: An Analysis’, Journal of Construction Education 2(3): pp.193-210.