Douglas (2004)
Citation Text:
Douglas, D. (2004) ‘Ethical Challenges of an Increasingly Diverse Workforce: The Paradox of Change’, Human Resource Development International 72: 197-210.Editorial Comment:
Abstract: 'You are the only person you have any right to try and change, which is just as well, because you are the only person you have got any hope of changing' (Barker 1998).
The aims of this study are to explore the ethical dimensions of creating shifts in values, attitudes and behaviours in order to meet the challenges of increasing diversity in communities and workforces. The theoretical approach taken was based on 'capabilities' (Cornelius and Gagnon 2000), social opportunities and instrumental freedoms (Sen 1999) and virtue ethics and excellence (Winstanley and Woodall 2000). The design of the intervention was based on a humanistic, experiential approach to intervention (Rogers 1969). The methodology of the case study was to design and deliver a series of experiential workshops for a division of a police force. The workshops aimed to surface and challenge existing values and behaviours, in order to facilitate a shift in perception that would translate into greater equality both in internal working relationships and in external service delivery. The conclusion from this study is that an ethics-based approach can be effective in increasing equalities in the workplace and in the delivery of service to communities.