Forgot your password?
Worsfold (1999)
Below are the details for this annotated reference
Please note that this site is not responsible for the content referred to here.
There is no guarantee that an online version to the material cited exists. If a link is offered here, it is done
so as part of our notation about the material, and is not to be considered definitive. Links to other sites may become out of date or broken
without notice.
Citation Text:
Worsfold, P. (1999) ‘HRM, Performance, Commitment and Service Quality in the Hotel Industry’, International Journal of Contemporary Hospitality Management 11(7): 340-348.Editorial Comment:
Abstract: The nature of HRM and the extent to which it is adopted by industry is reviewed. HRM in the hotel and catering industry is compared with other sectors of industry, including small to medium size organizations. The literature concerning HRM and performance is briefly reviewed and its relevance to service industries, and the hotel industry is addressed. Service quality is identified as a performance indicator. Determinants of service quality are considered in relation to HRM. The need for additional research is identified.
Last modified
2004-09-06 05:09 PM