There is a considerable body of academic research especially regarding:

• working conditions in the hospitality sector

Sources

Adam-Smith, Norris and Williams (2003)

Adam-Smith, D., Norris, G. and Williams, S. (2003) ‘Continuity or Change? The Implications of the National Minimum Wage for Work and Employment in the Hospitality Industry’, Work, Employment and Society 17(1): 29-48.

Barnes and Fieldes (2000)

Barnes, A. and Fieldes, D. (2000) ‘Monday I've got Friday on my Mind': Working Time in the Hospitality Industry’, Journal of Industrial Relations 42(4): 535- 550.

Gabriel (1998)

Gabriel, Y. (1998) Working Lives in Catering. London: Routledge and Kegan Paul.

Scott (1999)

Scott, B. (1999) ‘Workplace Violence in the UK Hospitality Industry: Impacts and Recommendations’, Progress in Tourism and Hospitality Research 4(4): 337-347.

Worsfold (1999)

Worsfold, P. (1999) ‘HRM, Performance, Commitment and Service Quality in the Hotel Industry’, International Journal of Contemporary Hospitality Management 11(7): 340-348.