The industry has the following occupational profile:

• over two thirds of the workforce are in elementary occupations, which includes launderers, dry cleaners and pressers
• 10% of the workforce are managers
• other significant groups in the sector include sales/customer care staff, routine operatives (mostly involved in sewing activities) and general clerical staff

Multi-skilling is a key feature of the workforce, with a high proportion of the workforce undertaking both process and customer service roles.

Source: Skills Needs Assessment – dry cleaning, laundry and textile servicing 2005a

For information on occupational employment numbers and examples of key jobs see:

Occupational profile of the dry cleaning, laundry and textile servicing workforce, 2005