Email services in HE
12-December-2004
permalink email thisThis comment of Lucy Marris's needs to be supplemented by reading some of the material contained in the "resources" sub-section here. There is very significant experience of the use of email services generally in the UK: Not only do organisations such as Connexions Direct and Learn Direct deliver a number of services via this and related media, but Graduate Prospects has run a service for graduates nationally for several years, with tens of thousands of enquirers and has considerable experience to draw on. They have recently developed locally customnised faciltiies for university careers services to offer a similar email service to their own current students. The two key references are
1} Madahar,L. (2003) "Services for Graduates: A National Career Development Service for Graduates", Manchester, Graduate Prospects and
2) Madahar, L. and Offer, M. (2004) "Managing E-Guidance Interventions withing HE Careers Services", Manchester, Graduate Prospect.
A debate on the issues surfaced in Newscheck, October/November 2003 and February-May 2004 with initial short pieces by Marris, Reid and Madahar, taking opposite sides of the argument, and letters by Offer and Freeman, in the February-May 2004 issue (page 6).
The HECSU briefings "What is E-gudiance?" and "A checklist for advisers" cited in the Resources section of this part of the forum also take the debate further! I am particuarly keen to receive feedback from those with experience, on the latter, as a document on best practice in email guidance. I hope to develop this in future as a kind of "open source" documment that can be based on the growing experience of all those invovled in this new field
Other links - including links to executive summaries of the reports listed above, can be made from the NICEC web site e.g.
http://www.crac.org.uk/nicec/fellows/offer.htm and
http://www.crac.org.uk/nicec/research/archived_research/research_completed.htm
Marcus Offer
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