The European Model for Business Excellence - now called the EFQM Excellence Model - is said to be the most widely used framework for organisational self-assessment in Europe and has become the basis for the majority of national and regional Quality Awards. The EFQM Excellence Model is a non-prescriptive framework based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organisation does and the 'Results' criteria cover what an organisation achieves.  Through a process of continuous self-assessment, feedbacks from the ‘Results’ help an organisation to improve the  ‘Enablers’, which in turn improves the 'Results'. Although this model recognises that there are many approaches to achieving sustainable excellence, its overriding premise is that organisational performance, including customer satisfaction, is achieved through leadership driving policy and strategy, and employee teams delivering processes.

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Click here for a printer friendly version of the EFQM Excellence Model

Live impact health check against the EFQM model

This is a 'live' health-check based on the EFQM model. As you click on the choices, the form will update to indicate performance against the model's criteria. The choices cannot be saved, but the form can be printed out.