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Discussion on the relationship between Quality and Impact
"Much of quality assessment is to do with how systems operate with an emphasis on what the organisation does, procedures and paper trials, complaints, appointment procedures and so on. There could be an inbuilt danger that quality assessment tilts too far towards looking at organisational systems and practice at the expense of enquiry into the benefits to service users." This discussion explores the benefits standards bring to clients.
The discussion opens with a series of questions
- Do quality standards assume that if systems are robust this will automatically translate into a beneficial outcome for clients? If so, is there any evidence base for this that can be referred to?
- To what extent is the attainment of quality standards linked to impact on clients? Is there a relationship, if so what, and how is it judged?
- What quality standards criteria are out there at present including but in addition to the Guidance Council Standards?
- Are there any published discussions or critiques around quality in Careers Services at the present time?
Respondents provide some answers and raise further questions.
Last modified
2004-08-03 09:22 PM
Last cached: 2008-05-23 09:39 PM
Last cached: 2008-05-23 09:39 PM