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Discussion on quality assurance, performance management and impact analysis.

Participants in this discussion concentrated on three related questions. Their debate answered the questions posed as well as raising further issues for consideration

Participants in this discussion concentrated on three related questions. Their debate answered the questions posed as well as raising further issues for consideration. Issues discussed are:

Is there too much emphasis upon policies and procedures and too little on enhancing the services for end-users?

Does achieving IIP actually improve business effectiveness?

What relationship, if any, is there between quality assurance and quality assurance systems, and performance management and impact analysis?

Participants in this discussion concentrated on three related questions. Their debate answered the questions posed as well as raising further issues for consideration.

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