Killeen, J. (1996) The learning and Economic Outcomes of Guidance, in A.G. Watts, B. Law, J.M. Kidd and R. Hawthorn (eds) Rethinking Careers Education and Guidance: Theory, Policy and Practice. London: Routledge.

Included in this chapter is the presentation of a model, which summarises the relationships that need to be taken into account when examining the learning outcomes and economic effects of guidance.

Hughes, D., Gration, G. and Mayston, D. (2003) Measuring the Impact of Advice and Guidance within the Northamptonshire IAG Partnership. Centre for Guidance Studies, University of Derby.

The CeGS research team developed an evaluation framework requiring an initial, face-to-face contact with the client, followed by a second contact, typically by telephone, four to six weeks later.

Sampson, JR. J.P., Reardon, R.C., and Lenz, J.G. (2004) Accountability and Evaluation in Career Services, in Career Counselling & Services: A Cognitive Information Processing Approach. Thompson Brooks/Cole.

Bezanson, L. (1995). "Quality Career Counseling Services:" A Developmental Tool for Organizational Accountability: ERIC Digest.

This briefing draws on a recently completed study of the effectiveness of Careers Services in Scotland to consider some of the issues involved in assessing the quality and effectiveness of careers guidance work.

Kraft, N.P. (1993) An Analytic Framework for Evaluating the Impact of Education Reform. Paper presented at the Annual General Meeting of the American Educational Research Association (Atlanta GA April 12-16 1993).

Marzano, R.J., Pickering, D. and McTighe, J. (1993) Assessing Student Outcomes: Performance Assessment Using the Dimensions of Learning Model. Mid-Continent Regional Educational Lab., Aurora, CO.(BBB23081) p. 143