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Bysshe and Parson 1999
Citation Text:
Bysshe, S. and Parson, D. (1999) Evaluation of Learning Direct. Research Brief 132. London: DfEEEditorial Comment:
Focus of study
This evaluation study reported on Learning Direct (now learndirect) in its first year of operation. Methods used in the study included a baseline survey of 6,000 users and a follow-up survey of those who had responded to the first survey.
Key Findings
Three out of four callers reported using the information provided by Learning Direct, and 57% had started a course - generally a vocationally-oriented one - as a result. About one in six callers used the information obtained to help improve their job prospects or move into work. Over half of those callers who had been unemployed at the time of their enquiry but had subsequently move into work, attributed this change at least in part to information provided by Learning Direct. One in four of those who moved back into the labour market perceived the effect of information provided as substantial. . Less tangible effects identified by callers included improved self-confidence (39%), contributing to career planning (55%) and raised awareness of education/training opportunities (73%).
Additional comments
This evaluation provides sound evidence of individuals’ perspectives of the affective, learning and economic benefits of guidance, although we do not know the characteristics or views of over half of the callers who did not respond to the baseline survey and over half of those in the baseline study who did not respond to the follow up.